1. Introduction
Pearly Portfolio Limited ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pearly-portfolio.com and use our online learning services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
Pearly Portfolio Limited is the data controller for the personal data we process. Our registered office is located at:
3. Information We Collect
3.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Account Information: Username, password, and account preferences
- Educational Information: Course enrolments, progress, grades, and certifications
- Payment Information: Billing address and payment method details (processed securely by third-party providers)
- Communication Records: Customer service interactions, enquiries, and feedback
3.2 Technical Information
- IP address and browser type
- Device information and operating system
- Website usage data and navigation patterns
- Cookies and similar tracking technologies
4. How We Use Your Information
We process your personal data for the following purposes:
- Service Provision: To provide, maintain, and improve our educational services
- Account Management: To create and manage your account and process enrolments
- Communication: To respond to enquiries and provide customer support
- Legal Compliance: To comply with applicable laws and regulations
- Marketing: To send relevant course information and updates (with your consent)
- Analytics: To analyse website usage and improve user experience
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary for the performance of our educational services
- Legitimate Interest: For business operations, fraud prevention, and service improvement
- Consent: For marketing communications and optional services
- Legal Obligation: To comply with legal requirements and regulations
6. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party companies that help us operate our services
- Educational Partners: Accreditation bodies and certification providers
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
7. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and resolve disputes
- Maintain academic records as required by educational standards
Generally, we retain student records for 7 years after course completion, and marketing data until you withdraw consent.
8. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Request limitation of processing
- Portability: Request transfer of your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, contact us at +44 1603 768525 or through our contact form.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and staff training
- Secure payment processing systems
10. Cookies
Our website uses cookies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.